Have a question? Visit our
FAQs, a
complete list of all frequently asked questions.
Can’t
find the information you’re looking for? E-mail us
info@trimfabric.com
any time. Our Customer Service Associate will response to your email immediately. |
MAILING ADDRESS:
TrimFabric
PO
Box 546
Gloversville,
NY 12078
USA.. |
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Do
you send sample swatches?
Yes, we want to make
ordering your perfect material as easy as possible. When a swatch is available,
you will see a “Buy Swatch Here” button at the bottom right corner of the product
detail page. Simply click the button, and you will be taken to a secure shopping
cart page. |
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When
will my order arrive?
Usually
it takes us 3 to 5 business days (Monday through Friday) to process your order,
unless your order is incomplete, short of yardage. In this case, our
customer service representative will inform you by e-mail if any items in your
order prove to be unavailable. Therefore, please contact us asap if you would
like to substitute for another item(s). We
will ship out the rest of the items in your order unless we have received your
request to substitute for individual item(s) in your order.
Your credit card will not be charged until your order has been shipped out.
Delivery
time takes 5 to 10 business days depends on how far you are from us.
Transit times are estimates only and do not constitute any guarantee of delivery
on a specific day. |
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What
shipping carriers do you use?
We generally use
two very reliable shipping services: UPS (United Parcel Service) and USPS (United
States Postal Service). |
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May
I place a special order if I do not see what I need on your site?
We regret that we cannot special order material. However, because our inventory
is so enormous, you will likely find exactly what you need on this Website, even
if the item is not easily available elsewhere! |
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Can
I make changes to my order after it has been submitted?
Since
we are dedicated to helping our customers, we will try our best to make changes
when we can. In other words, if your order has not yet been packed or shipped,
we will try our utmost to make your changes. In order to make a change, please
contact one of our customer service professionals.
Please email
us at info@trimfabric.com |
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Someone will appreciate receiving
such a thoughtful gift! We are delighted to make gift certificates available.
Order a TrimFabric Gift Certificate today!
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